Your Shopping Bag

Shipping & Returns


UK Delivery

We aim to dispatch the products within 24 hours of receiving your order. Delivery can take up to 5 working days depending on your choice of shipping method. All purchases are shipped via Royal Mail Signed For® and insured service.

  • Standard Shipping - £3.90
    Royal Mail Signed For® 2nd Class, delivered within 3-4 working days 
  • Express Shipping - £4.40
    Royal Mail Signed For® 1st Class, delivered within 1-2 working day 

International Delivery

We accept orders to most European countries, as well as USA, Canada, Australia and Japan. All international orders are sent via Royal Mail Standard International service. Delivery takes between 5-10 working days depending on the destination.

  • Europe - £5.50
    Royal Mail International Tracked, delivered within 5 - 7 working days
  • USA, Canada - £12.45
    Royal Mail International Tracked, delivered within 7 - 10 working days
  • Japan - £12.45
    Royal Mail International Tracked, delivered within 7 - 10 working days
  • Australia - £12.90
    Royal Mail International Tracked, delivered within 7 - 10 working days

Customs and Import Charges

Please note that international orders may be subject to custom duties and taxes. They are not included in your invoice. All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse the shipment upon delivery). Unfortunately, we have no control of these charges, so we suggest you check what import charges may apply before ordering.

Returns 

We hope you will love our handbags. However if you change your mind and decide to return an item, you can do so within 14 days from the receipt of goods. The item must be unused and in its original condition and packaging. We reserve the right to refuse a refund if the item is non-saleable. 
Please post your returns back to us at the below address including your name and order number. You will find a returns label attached to your invoice.

Anna Alexander Ltd.
27 Terrett Avenue
Oxford
OX3 8FE


Please be aware that you are responsible for the cost of returning the item to us. We suggest you obtain a proof of postage in case your return gets lost. 
Once we receive your return, you will receive a refund in the original form of payment. Original shipping charges as well as any duties and taxes are non-refundable.